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Volume X - Issue VII - July 2008

PM Tips and Techniques

 

Making Lessons Learned a Worthwhile Investment

By Melvyn Lee, PMP

We are all familiar with the adage “those who don’t plan is planning to fail”. There is another one that is cast into the same mould, “Those who don’t learn from their past will bound to repeat it some where in the future”

The world of project management is full of unpredictability and changeability. The value of lessons learned is to convert as much as unpredictability to predictability thereby engaging the variables in a project in a much controlled environment.

Since there is a beginning and an end to every project, every attempt must be made to deliver an end product with maximum cost saving, contracted deliverables are satisfactorily accepted, skilled resources are assigned, minimum or no slippage and of course reduce as much errors as possible. To know all of these areas require a conscious effort from the part of Project Managers to make sure the messages are correctly convey to others as well. There is, therefore, a heighten awareness on the importance of capturing key or memorable events, incidents or crisis in written words that can be used to avoid the same ditch others have fallen into and develop improvements in future projects. We need detours if possible!

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Melvyn Lee

Melvyn Lee
Author

Melvyn Lee, PMP has worked in various IT organization. He has taken on different roles such as Analyst Programmer, System Analyst, Product Specialist, Pre-Sales, Offshore Development Manager, IT Project Manager, System Integration Project Manager, Resourcing Manager and Technical Manager. He is currently working as a Technical Manager in Axon Solution Malaysia, an established a world-class SAP-shared services centre providing project implementation, application management and offshore/onshore services. The company has high quality consultants supporting Axon’s customers not only out of its head office in the UK but also from its bases in the USA, Europe, Malaysia and Australia.  He can be contacted at lee_wmeng@hotmail.com.

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The Technical Support Project:
How to Create a Winning Team, Part 2

By Randy Miller, Director of Services, Journyx

Staffing is the most critical part of creating a winning technical support team.  If you make mistakes with the steps discussed in my first article but excel at hiring and managing your people, you will succeed in the end.  If, however, you do well with the mechanics and make mistakes with staffing, you will certainly fail.

Your Staff Today

Even if your current staff is doing a good job, you will still have to bring new people in to help you rise from the ashes.  I know you don’t want to fire the people you have today—that can be unpleasant—so give it some time and the problem will probably resolve itself for you.  Your current staff will naturally turn over when they get tired of listening to complaining and blaming.  Your task will then be to hire better than you have in the past. 

The Hiring Process

Each employee comes with their own set of technical skills, personality quirks and attitudes, so give plenty of thought to what your hiring criteria will be before you even begin.  The easiest way to approach this is to make a list of the minimum technical skills that your new team must contain, and then narrow that list down to determine which skills each individual must have for their specific job. 

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Randy Miller

 

Randy Miller
Author

Randy Miller has 11 years of customer-focused experience in sales and services delivery. Prior to joining Journyx in 1999 as the first Timesheet-specific sales rep, Randy spent five years in the Corporate Sales and Retail Management divisions of leading electronics retailer CompUSA. Since then Randy has held many different positions at Journyx, including: Sales Engineer, Trainer, Consultant, Product Manager, Support Team Manager, and Implementation Manager for Enterprise Accounts. Randy has personally managed development and implementation efforts for many of the company's largest customers and is a co-holder of several Journyx patents. Randy was named Director of Services in 2005. Randy can be reached at randy@journyx.com

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Avoiding the Top Five Traps of Technical Project Management

By Bob McGannon, PMP

Managing technology projects can be one of the most challenging arenas of project management. Ironically, it is rarely the technology itself that presents obstacles for the technical project manager. Being mindful of the most common traps that await the unsuspecting project manager can help ensure your technical projects don’t end up as financial disasters that don’t deliver expected function, and diminish the reputation of yourself and your technical organization.

  • 1. It is about business process, not the technical tool

The intent of a project is to move the business to a better place. That better place can mean increased efficiency, additional capabilities or an improvement in the accuracy of the business’ output. Regardless of the nature of the business improvement, it is enhanced process that will drive the superior results. It is not necessarily as a result of a tool, a new IT system or improved technology – these are only the catalyst for the improved process which drives business results. Many project managers and their teams mistake the new technology as being the output of the project, rather than the enhanced process that results in conjunction with implementing new technology.

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About the Author:

Bob McGannon

 


Bob McGannon
Author

12Bob McGannon is a Founder and Principal of MINDAVATION, a company providing project management training, consulting, keynotes & coaching services throughout North America, Europe, the Middle East and Australia. Bob can be reached at rmcgannon@mindavation.com.  For information about MINDAVATION, please visit WWW.MINDAVATION.COM or call 866-888-MIND (6463).

 

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The Project Management Office

By Thomas B. Clark, Ph.D

Introduction

Most companies today face the necessity of executing a continuing stream of strategic and highly complex projects.  Examples of such projects include the development and introduction or implementation of new products, processes, and systems; design, construction, maintenance, or relocation of major facilities; marketing campaigns; mergers and acquisitions; and special events.  Any given company may have dozens of such projects underway at all times, and success on each project is essential to achieving and maintaining competitiveness. 

Each project team is typically quite diverse – consisting of people who represent different functional areas of the company, have different educational backgrounds, live and work in different nations and cultures, and may even speak different languages.  The individuals who are selected to manage these projects face major challenges, especially since their primary job (such as engineering, marketing, etc.) may not involve project management as a primary requirement or skill.

To support their project managers and to increase their probability of success, many companies have begun to create and staff a “project management office” (or “PMO”).  The purpose of this paper is to explain the general concept, purposes, specific responsibilities, and requirements associated with an effective project management office.

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About the Author:

Thomas Clark

 


Thomas B. Clark, Ph.D.
Author

Thomas B. (Tom) Clark, Ph.D., is co-founder and former Executive Vice President of Project Success Inc. (PSI), an Atlanta-based project management training and consulting services company.  Tom is heavily involved in the development and delivery of PSI’s courses. Tom is also Professor Emeritus of Management at Georgia State University. He also served the University as Chair of the Department of Management and as Interim Dean of the College of Business Administration. Previously, he was an Assistant Professor of Industrial and Systems Engineering at Georgia Tech. Tom has provided project management consulting and training services for a variety of business, government, and non-profit organizations. He developed and marketed one of the first PC-based software tools for project scheduling and cost control. Prior to beginning his academic career, Tom served in the U.S. Army Management Systems Support Agency at the Pentagon. He holds bachelors and masters degrees in Industrial Engineering from Georgia Tech and a Ph.D. in Business Administration from Georgia State University. Tom has received several awards for teaching excellence and public service.

Since 1983, Atlanta, GA based PSI (formerly YCA) has provided Project Success MethodSM training and consulting services to hundreds of successful organizations, including many of the largest and most profitable Fortune 500 companies.  The Project Success MethodSM is a blueprint for planning and controlling projects of all sizes, and provides the missing link between strategy formulation and implementation.  The methodology is not software-specific and requires no prior PM training or professional certification. For more information visit www.projectsuccess.com.

 

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Think, Dream and Do!

By Michelle LaBrosse, PMP®

Ahhhh summer time.  It’s that season that conjures up our youth and returns us to a simpler, more idyllic time before our responsible “adult life” took hold.  I remember the magic of being on the ocean with my family and being outside in my neighborhood as the dew fell on freshly cut grass.  Now, when I think of that time, I realize the key is to bring that kind of magic along with us every day and cultivate it in any season and at all ages.

So, as you plan for your summer vacation this year, pack more than your favorite book.  Save a little space for thinking, dreaming and doing the things you love.

Here are my eight tips for making your own magic in any season.

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About the Author:

Michelle LaBrosse

 


Michelle LaBrosse, PMP

Michelle LaBrosse, PMP, is the founder and Chief Cheetah of Cheetah Learning.  An international expert on accelerated learning and Project Management, she has grown Cheetah Learning into the market leader for Project Management training and professional development.  In 2006, The Project Management Institute, www.pmi.org, selected Michelle as one of the 25 Most Influential Women in Project Management in the World, and only one of two women selected from the training and education industry.  With a B.S. in Aerospace Engineering, and an M.S. in Mechanical Engineering, LaBrosse has done extensive postgraduate work with the Massachusetts Institute of Technology Center for Advanced Educational Studies and with the University of Washington Industrial Engineering Program in accelerating adult learning with respect to meeting core business objectives.  Michelle is a graduate of the Harvard Business School’s Owner & President Management program for entrepreneurs, and is the author of Cheetah Project Management and Cheetah Negotiations.

 

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Risk in Projects It’s About Changing Behaviors
(Part 1 in a series)

By Glenn R. Koller

When first approached to contribute a newsletter article on risk in projects (and in general), I was both flattered and enthused.  Subsequent reflection did nothing to decrease the feeling of flattery, but my enthusiasm was damped by the sheer preponderance of messages to be delivered.

It was clear that anything resembling a credible job could only be done through a series of articles.  So, here’s the first one which will focus on behavioral change.  Some of you might be looking for the conveyance of risk-related technical practices in these notes.  You won’t be disappointed – such techniques will be addressed in future articles.

Where to begin?  Given that I will be discussing the many facets of risk, it seemed prudent to first define the term – “risk,” that is.

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About the Author:

Glenn Koller

 


Glenn R. Koller
Author

Dr. Glenn Koller received his Ph.D. in geochemistry/geophysics from Syracuse University.  In his career Glenn has held positions with the Department of Energy, DuPont, Amoco, BP, and Schlumberger.  Glenn’s primary focus for the past 20 years has been on aspects of risk-and-uncertainty analysis, management, and training.  Responsibilities included implementation of risk-assessment/management technologies and processes; development of statistical routines that comprise risk systems; marketing risk technology; and performing technical and consulting services.  Areas of responsibility include business and product development, environmental concerns, ranking and prioritization of projects and products, analysis of legal commercial, security, logistical, financial etc. scenarios and other aspects of a diversified business.  Glenn has authored four books on risk/uncertainty and currently resides in Tulsa, Oklahoma.  Glenn may be contacted at riskaid@cox.net.

 

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