Volume IX - Issue XI - November 2007
PM Tips and Techniques
Why Don’t Big Visions Translate into Big Outcomes?
By John Foppe Unfortunately, having a big vision is simply not enough to set a company in motion. Nor is the way for employees and managers to achieve a specific outcome just to align their initiative with the vision. If only it were that simple. Even when the vision is stated clearly, employee initiative doesn’t always materialize. Instead, they believe there is nothing they can do that is new or innovative. As a result, they just step back and watch as things happen or don’t happen around them. At the same time, people can often identify countless things coworkers and team members can say or do differently. When this occurs, they begin to shift responsibility onto others. Leaders point the finger at employees and vice versa. Management then claims employees simply won’t take the initiative, while employees believe management doesn’t truly support their efforts. Ultimately, progress stagnates. What’s happening here is, people are surrendering to an overwhelming sense of exasperation. The Code of Exasperation For many reasons including lack of vacation time, increasingly longer workdays and the need to take work home, for example, workers are being stretched. Their exasperation manifests itself in the form of anxiety, depression, burnout, frustration and turnover. We have all experienced these types of emotions on the job at one time or another, and we have seen it in others as well. Think of the harried customer-service worker who is overwhelmed and curt, suggesting we take our business elsewhere if we don’t care to wait in line. Or consider the employee who tells us to, “Write to the company president” if we don’t like the service we receive. Adding fuel to the fire, this exasperation is accompanied by certain ways of seeing, doing and being. In other words, once someone feels that sense of exasperation, it becomes a lens through which they perceive what is happening around them (the “seeing”). Then, their perceptions influence the actions they take (the “doing”). Finally, they develop a set of practices (a way of “being”) that helps them cope with what is happening around them. Once they embody the exasperation, they perceive everything through that same distorted lens, which further reinforces their interpretation of what is happening as justification for being exasperated.
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Growing your Small Business with Project Management By Michelle LaBrosse, PMP If you think Project Management is only for the big guys, think again.Project Management is a powerful business tool for businesses of any size. And as any small business person will tell you, effectiveness and efficiency is never about size. It’s about working smart. Improve Performance with Process PM is the science of getting things done. The problem in most businesses is that there is no set process to get work done effectively and efficiently. As small business owners, we often make the mistake of thinking that when we’re small, we don’t need to develop processes. Not true! Even if you are an entrepreneur and a company of one person, you need to have a standard way of approaching projects. According to a February 2003 study by The Center for Business Practices (CBP),the largest PM challenge facing companies is implementing a consistent process. From lost time to inconsistency, not having a process means poor performance. 1 A Business Case for Improved Project Practices by Jim Brosseau, Software Productivity Center Inc. Version 1.11 (www.spc.ca)
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Are your Project Files ready for an e-Discovery? By
Cheryl L. Strait Being proactive in the face of an ever-changing business environment is a constant challenge no matter what the industry is. Trying to second-guess an impending litigation discovery request is equally challenging. Today, more than 90 percent of business activities are handled through electronic means. In December 2006, updated Federal Rules of Civil Procedure were published with directions on how electronically stored information should be handled as part of the discovery process within federal courts. Most companies aren't prepared for this type of discovery process. Project managers need to be aware of potential discovery requirements and ensure that project records are being handled in accordance with sound records management practices. But what exactly is e-discovery? If you Google the word, you will find many good definitions. SearchSecurity.com has a particularly comprehensive one: An electronic discovery (e-Discovery) refers to any process in which electronic data is sought, located, and searched with the intent of using it as evidence in a civil or criminal legal case. Identifying and collecting electronically stored business records can cost organizations a great deal of time and money. Not properly producing records in response to an e-discovery request can cost a company even more—millions of dollars—in fines and penalties. This experience happened to Morgan Stanley when it failed to produce e-mails relevant to an arbitration case, falsely claiming that they had been lost in the September 11, 2001, attacks. In September 2007, the company lost the case and was ordered to pay $12.5 million for failure to produce the e-mails as part of the initial discovery process.
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The Seven Deadly Project Sins: Part 4 – Project Lust By Tim Bergmann, PMP, ABCP This is the fourth article in a series about the Seven Deadly Project Sins. In this narrative, I will continue to focus on some of the “soft-elements” of the project, some temptations that the project manager needs to be on the lookout for in order to foster success on the project. The Seven Deadly Project Sins as I have defined them are:
The fourth Deadly Project Sin – Project Lust can affect your ability to accomplish projects as a project manager. Lust can literally take your focus away from important project issues and events and cause you to focus your attentions and efforts in the wrong way. On the Internet at www.wikipedia.com you can view this definition of lust: “Lust is any intense desire or craving for self gratification.” Simply stated, project lust involves focusing your attentions on some element of the project that is self-satisfying instead of focusing on the project as a whole; or, more simply put – focusing on the wrong things.
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