FEATURED PAPER

Management of Communications in IT Projects

By Claudio Quartaroli
and
Leila Costa Silva Martins

Rio de Janeiro, Brasil

ABSTRACT

Recent surveys find that poor communication is a feature found in many organizations and is the major cause of problems in projects. Parallel with this, the management of communication continues to be forgotten by project managers in their activities as managers.

Many problems that occurred in projects have, as influential factor, a transmission and information flow not qualified, between the project manager and all its stakeholders. So, the scenario of this article is characterized, which addresses the main problems encountered in projects of Information Technology (IT) and suggests improvements that can be applied in other projects that tend to have the same challenges. All suggestions should be considered from different perspectives and considering the singular characteristics of each project and also the technology of the environment where the same is inserted.

1. INTRODUCTION

According to a study of Benchmarking in Project Management carried out by Brazil PMI in 2008 (Project Management Institute – Brazilian Chapters, 2008), the most aggravating problems encountered in the projects of Information Technology  are related to ill-defined scope and resources available for project incorrectly. These problems affect, in general, more than 50% of the organizations that performed the research….

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About the Author Alan Stretton, PhD Author Claudio Quartaroli is post graduate in Systems Analysis and a MBA in Information Technology and Business Administration (FGV), Communication Director of PMI - Rio de Janeiro, a consultant in project management since 1999 on projects in the Exploration and Production - E & P, Petrobras. He was a Planning Manager at Wood Group Wood Group Production & Facilities, Professor MBA Project Management in various institutions in Brazil, Certified PMP (Project Management Professional) by PMI.; MCP - Microsoft Certified Professional - MS Project 2007 and Six Sigma Certification by Motorola University. Is author of 3 books in the area: Guide to Project Management and PMP Certification, Managing Web Projects with Microsoft Project Server and Project: A Simplified Guide (PMI, 2005).

About the Author Alan Stretton, PhD Author Leila Martins Costa Silva holds a BS in Computer Science from UFSC, having served for 12 years in analyzing and developing systems and currently performing the role of business analyst. She was a fellow of the National Council for Scientific and Technological Development (CNPq), performing activities of software developer at the Federal University of Santa Catarina, Technology Center, Department of Mechanical Engineering.

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