Automatic Data Processing, Inc. (ADP), with nearly $9 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions. ADP's solutions for employers provide value to companies of all types and sizes.

The Challenge

Over the last decade, ADP’s business has shifted from single service solutions, such as payroll processing or benefits administration, to multi-service solutions that include a range of human resource, benefit, talent management and payroll services being implemented simultaneously. When client implementations involved single solutions, or even multiple solutions implemented over longer timeframes, ADP’s National Account Services (NAS) Implementation Project Management Office (PMO) was well served by project managers with significant hands-on implementation experience though they had little formal project management training.

As the trend toward multi-service implementations gained momentum over the past several years, ADP saw an opportunity to differentiate itself from the competition through superior project management that achieved higher levels of client satisfaction. To achieve this, ADP’s traditionally independent approach to delivery of each service – benefits, payroll, tax services, etc. – meant that project managers would have to be brought in sync.

Given the complexities and risks inherent in multi-faceted projects, ADP determined that investing in its project management capabilities would lead to better outcomes, most notably, higher client satisfaction and more successful “go-lives.”

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