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Volume X - Issue IX - September 2008

Case Studies

 

 

Lean Project Management at NNIT

By Alan Harpham

The Assignment

In 2007 one of the Danish IT company NNIT’s key objectives was  to improve customer satisfaction. Employing more than 1,200 people and with a turnover in 2007 of DKK 1.1 billion, NNIT is an international service provider offering IT Consulting. The organization develops, implements and outsources IT services. To help achieve their objective they utilized the services of consulting firm IPTeams.

Under the direction of lead consultant Damian Arguimbau, NNIT was able to substantially reduce lead times on project delivery by 14% from an average of 165 days to 127 days. So effective was the work led by Damian that the Danish Management Council has awarded IP teams the IT Consultancy of The Year Award.

Damian said “Large IT Suppliers often find it difficult to prepare a requirement to resolve their customer's business needs in advance, and to be precise enough to carry their proposals through an entire development project. We were able to suggest a new way of working which improved the contact between client and vendor from the very start of the project.”

Read complete paper in English

 

About the Authors:


Alan Harpham, BSc MBA FAPM FCMC
Author

Alan Harpham describes himself as being on his 4th career, as what Charles Handy calls ‘a portfolio manager’.  Alan is an independent management consultant; focused on business start-ups, programme management, project management and executive coaching – individuals and teams.  Alan is the Chairman of the APM Group, a global Accreditation, Registration and Examination Certification Body for key elements of Best Practice in programme and project management (see www.apmgroup.co.uk).  Key elements of Best Practice include the UK Government’s PRINCE2TM, Managing Successful Programmes and Management of Risk (PPM).  APM Group started life as the trading arm of the Association for project management in the UK, but became wholly independent in 2000.    He is also a non-executive director with Subject Matters, a consultancy specializing in organizing business-to-business events, conferences and exhibitions (see www.subjectmatters.co.uk).  He is also helping his son with the start-up a new e-commerce business in the sport and leisure sector – The Sports and Leisure Community Limited (see www.majorsporty.com).  He was a founding director of P5 – the Power of Projects, a consultancy specialising in the application of project and programme management in owner/client organisations (see www.p5.co.uk).  Prior to this he was Group Marketing Director for The Nichols Group and before that Managing Director of Nichols Associates – a leading UK consultancy specialising in PPM.  Before that he was an early director of Cranfield University’s School of Management’s MSc in project management (one of the very first such programmes in the world 1982-86.)  He started his career as a civil engineer with John Laing and held various roles there including section engineer through to International M & E Contracts Manager.  He is on the Jury of the IPMA’s International Project Management Award.  He has a big interest in spirituality at work and is a member of www.spiritatwork.org, on the selection committee of the International Spirit at Work Awards, a trustee of MODEM, (see www.modem.uk.com), a former steward of www.spiritinbusiness.org, and a member of CABE.  He is also a member of the Worshipful Company of Management Consultants.   His other interests include hill walking and watching rugby union.

 

Top of Page


Program and Project Retrospectives:
A Success Story of Three Teams

Part 5 in a series

By Debra Lavell & Russell Martinell

Editor’s note: This paper is based on the experiences of the authors at Intel Corporation in the USA.  While it is not a case study in the strict academic sense, we feel that this paper comfortably fits in the case studies category of PM World Today better than in other sections.

For a program or project retrospective facilitator, it’s exciting when you talk to a team several months after a retrospective is conducted and they tell you they implemented a change that made an impact on their business processes.  The excitement doesn’t stop there, especially when the learning demonstrates the value obtained from utilizing retrospectives to collaboratively solve problems. 

This paper will focus on three teams at Intel that utilized the retrospective methodology for collecting lessons learned on their work efforts. The first team is a product development team with risk management struggles, the second team is a small Information Technology (IT) Project Management Office (PMO) focused on auditing projects to continuously improve project and program practices, and the third team, is a platform development team looking to improve their early planning phase.  All three teams have taken the learnings and applied the wisdom to their next projects or programs.   

Read complete paper in English

 

About the Authors:


Debra Lavell

Debra Lavell works as a retrospectives expert in the Corporate Platform Office at Intel Corporation, and has delivered over 80 program and milestone retrospectives over the past 5 years.  She also designed the “Facilitating Effective Retrospectives” training course which she has delivered to over 50 program and project teams.  In addition to her work in retrospectives, Debra is also a recognized expert in requirements engineering, is a member of the Rose City Software Process Improvement Network Steering Committee, and president of the annual Pacific Northwest Software Quality Conference. 



Russ Martinelli

Russ Martinelli is the Manager of Program Management Methods within the Corporate Platform Office at Intel Corporation, where he focuses on the implementation of program management practices across Intel.  Additionally, Russ is the chairman of Intel’s global Program Management Community of Practice, an adjunct professor at the University of Phoenix, and co-founder of the Program Management Academy.  Russ has held a variety of positions at Intel and Lockheed Martin in the areas of systems engineering, general management, operations management, and project and program management.  Russ has recently published the book titled “Program Management for Improved Business Results” (ISBN: 0-471-78354-4).  Contact Russ at:  russ.martinelli@programmanagement-academy.com

 

 

 


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