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Volume X - Issue XI - November 2008

Case Studies

 

 

Delivering Multiple Sites and Time Zones Projects:
A Case Study in the Telecom Industry

By Ram Garg

Editor’s note: This paper was originally presented at the 2nd Annual UT Dallas Project Management Symposium in Richardson, Texas, USA (http://pmsymposium.utdallas.edu/) in August 2008.  As a Media Partner for that event, PMForum agreed to republish selected papers in PM World Today.  This paper is included here with the consent of the author and permission of the Graduate Program in Project Management at The University of Texas at Dallas School of Management, who is the copyright holder of the conference proceedings. All conditions and disclaimers of the copyright holder pertain.

A significant number of outsourced projects fail because of complexities associated with multiple sites and time zones. Companies struggle with even two-site projects, so many of them give up and begin to believe that projects spanning multiple sites and time zones do not work. Imagine a project spread over five sites, each in a different country and different time zone, where cultural differences add to the complexity.

In this case study, we will discuss how the Alcatel-Lucent Atrium Wireless Call Server (WCS) global team successfully delivered multiple site and time zone projects.

Read complete paper in English

 

About the Author:


Ran Garg
Author

Ram Garg is a 20-plus year global software outsourcing expert. Prior to Alcatel-Lucent, Mr. Garg was chair of architecture committee in MetaSolv and Director of Network Management in Kirana Networks. Over 20 years Mr. Garg has overseen several multi-site projects where he was responsible for both development and testing function, including defining test strategies and managing large testing teams for the prestigious IBM LAN Network Manager and Fujitsu's Virtual View projects.  He sits on PMI Service & Outsourcing SIG and SNS Management boards. As an outsourcing expert, Mr. Garg maintains a blog on outsourcing on his personal website www.ramgarg.com.  Mr. Garg is founding member of Telecommunication Forum's SID standard initiative which is used world-wide by most Telecommunication Solutions Providers. He is well-known expert in object-oriented technologies and Unified Modeling Language, and a published author and speaker on Globalization. Mr. Garg served in a variety of management roles in various prestigious companies including IBM, Fujitsu, Oracle, and Alcatel-Lucent. Ram is Director of Professional Development for the PMI Service & Outsourcing SIG.  Mr. Garg can be contacted at ram.garg@ramgarg.com.

 

 

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