Volume IX - Issue V - May 2007
Viewpoints
Penny Wise and Pound Foolish: Realistic Resource Scheduling There is a four hundred year old English saying: “Penny Wise and Pound Foolish.” We are all guilty, at some time, of this tendency to mind things in painstaking detail and let larger things get by with much less scrutiny or care. I was reminded of this at a recent presentation in the Netherlands, when faced once again with the question: “At what level of detail should I assign and control resources?” This led to a heated discussion, as there was a considerable range of opinions in this matter. Frankly, during my 45 years of PM practice, I have done a complete about-face on this issue. Read complete paper in English
Tottering Quality Management The concept of Total Quality Management (TQM) took the corporate world by storm almost two decades ago. There were many reasons for it, but the most important one being European Union’s move to allow imports only from companies with ISO certification. International Standards Organisation (ISO) rose from anonymity to become a household name in the corporate world in no time. All types of business and organisations started looking for certification of their goods and services to keep up their exports. Until then ‘quality’ was at best considered a desirable attribute and only Japanese companies paid any attention to it as a policy. But the rush for ISO certification changed all that. Many good changes resulted but many more unwanted tendencies surfaced. Two decades down the lane it may be a useful exercise to retrospect on the issue. Did ISO certification bring about any desirable change? Is it necessary to continue with it in its present form? TQM is tottering and drastic steps (by ISO) are required if the good effects of quality movement are to survive.
Read complete paper in English
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