PM ADVISORY:

Client Management in IT projects

Best practices in the project scope definition for better client satisfaction

By Alessandro Bolloni, PMP

In these days of economic downturn, companies seek to reduce their financial exposure investing capitals on a limited, carefully selected number of high priority projects. In this harsh context, the challenge for Project Managers is to deliver successful projects relying not only on technical skills; they have to demonstrate real talent and leadership as these are the key success factors making the difference nowadays.

From a project management perspective, each project phase requires a great deal of communication and leadership and the initial phase, encompassing both the project conception and the client requirements definition, is the most critical as the inevitable outcome of requirements errors is unhappy customer, time consuming and costly rework, and potentially business failure.

Therein lies the need for improving the approach to define project requirements through the adoption of best practices, aiming at improving the chances of business success reducing rework and improving delivery time and quality.

To read entire paper (click here) >>

About the Author Alessandro Bolloni Alessandro Bolloni is a Senior Project Manager with 8 years of experience matured in large international, multi-ethnic organizations in the mobile telephony industry. His experience spans from big IT transformation projects focusing in particular on Convergent Billing, Charging Systems and CRM, as well as in organisational transformation via outsourcing/offshoring. In these various contexts he gained his reputation as inspirational leader motivated by excellence and result-orientation in achieving challenging objectives. Alessandro published a number of articles on Project Management-related topics such as Risk Management, People Management and Leadership. He is PMP since 2005 and is a fellow of PMI North Italy Chapter. Alessandro Bolloni can be contacted at alessandro.bolloni@gmail.com.

Back to Table of Contents