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Vol. XII Issue VI - June 2010

Project Management eJournal
FEATURED PAPER
Programme Managing the Supply Chain Portfolio
Professor Dr Pieter Steyn
Cranefield College of Project and Programme Management South Africa
Abstract
Effective and efficient management of the Supply Chain Portfolio is widely regarded as the key to optimal organisational performance. How to achieve this has remained a complex challenge to executives. This article proposes programme managing the project driven and non-project driven components of the Supply Chain Portfolio as a sustainable solution to the problem.
Introduction
Stock and Lambert (2001) describe Supply Chain management as a highly interactive, complex systems approach that requires simultaneous consideration of many trade-offs. Supply Chain management integrates key business processes from suppliers to end users and provides products, services and information that add value for customers and other stakeholders. According to Steyn (2003, 2009) the Supply Chain Portfolio consists of seven key cross-functional business processes:
1. Customer relationship management (CRM).
2. Customer service management (CSM).
3. Order fulfilment.
The abovementioned cross-functional business processes focus on serving external customers. Moreover, in addition to managing service delivery aspects the Customer Service Management business process also attends to product returns from dissatisfied customers.
4. Product development and commercialisation.
5. Procurement.
6. Demand management and capacity planning.
7. Operations (manufacturing) flow management.
These four cross-functional business processes focus on serving internal customers; hence they play a major role in supporting the three cross-functional business processes that serve external customers.
To read entire paper (click here)
![]() About the Author Prof Pieter Steyn Author Dr Pieter Steyn is Founder and Principal of Cranefield College of Project and Programme Management, a South African Council on Higher Education / Dept of Education accredited and registered Private Higher Education Institution offering an Advanced Diploma, Postgraduate Diploma and Master’s Degree in project and programme-based leadership and management. Professor Steyn holds an engineering degree (BSc Eng), MBA and Doctorate in business management and is a registered Professional Engineer. Dr Steyn founded consulting engineering firm Steyn & Van Rensburg (SVR) in 1970. He was appointed professor in the Department of Management, University of South Africa (1976), was Founder Chairperson (1977) of the Production Management Institute of South Africa, and helped pioneer Project Management as a university subject at the post-graduate level in 1979 at the University of South Africa. He was professor of Project and Operations Management at the TUKS Graduate School of Management, University of Pretoria from 1990 until retiring in 1998. Pieter was Chairperson of the Commission of Enquiry into the Swaziland Civil Service in 1993; Project Leader of the Strategic Management Team for the Gauteng Government’s Welfare Department and Corporate Core, 1994 to 1996. He founded the Cranefield College of Project and Programme Management in 1998. Pieter is a co-author of the “International Handbook of Production and Operations Management,” (Cassell, London, 1989, ed. Ray Wild) and author of many articles and papers on leadership and management. He is Founder Fellow of the Production Management Institute of South Africa, and a member of the Association of Business Leadership, Industrial Engineering Institute, Engineering Association of South Africa and Project Management South Africa (PMSA). Moreover, he is past President of the Association of Project Management, South Africa (APMSA) and South Africa’s former representative on the Council of Delegates of the International Project Management Association (IPMA), 2000-2005. He is currently a member of IPMA’s Research Management Board. Pieter can be contacted at cranefield1@cranefield.ac.za. |
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