Tetra Pak Partners Achieves World Class Project Management

The Background

Improved customer satisfaction is always top of mind at Tetra Pak. The world’s leading food processing and packaging solutions company provides safe, innovative and environmentally sound products that meet the needs of hundreds of millions of people around the world each day. Founded in Sweden in 1951, today the company boasts more than 20,000 employees and operations in more than 165 countries. In 2007, it delivered 137.3 billion packages.

In order to maintain its superior marketplace position — while containing costs for the company and its customers — Tetra Pak continually seeks to improve in four capability areas it believes directly impacts all aspects of its business:

• Leadership

• Total quality

• Customer understanding

• Project management

Specifically, Tetra Pak focuses project management toward improvements in new product development, product and service delivery to its customers, and improving its own internal operations.  Tetra Pak’s capabilities development program drives continuous improvement in the processes, systems, people and tools associated with these four capability areas — across all levels and job functions. 

Acknowledging that effective project management underpins leadership, quality and customer understanding, Tetra Pak partnered with ESI International to build and deliver a globally consistent, instructor-led project management learning and development program. The two companies have been working together on project management learning programs since 2001.

Read Complete Case Study >>